The best way to understand how partnering with Applied Medical Systems will benefit your optometry practice is to hear from someone who has experienced those benefits themselves. Shaun Damico was kind enough to provide us with an extended testimonial about the positive impact we had working with him at Dyer Vision Center.
“I wanted to take a few minutes to reach out to you both with my current experience with AMS as a whole. You were both very helpful and patient with answering all questions and making us feel comfortable switching what we were doing at the time, which can sometimes be a bit daunting. I had some high expectations based on what you all told me AMS could and would do, but due to my unhappiness with my previous billing company, I had apprehension.”
Keep reading to see examples of how AMS met those expectations and erased that apprehension.
Dedicated Personalized Service
At Applied Medical Systems, you can work closely with a dedicated team member. No more nameless voices on the other end of the line. Your account manager will feel like an extension of your practice rather than a third-party service representative.
Speaking about the personalized service AMS provides, Damico says:
“I have had the pleasure of having Sunni Willard handling our account. Sunni has been one of the most pleasant people I have had the pleasure of dealing with, especially when it comes to a part of our business that can be quite stressful at times.
Sunni has gone so far above and beyond my expectations thus far, and all the while a very constant response of, ‘whatever I can do to make your life easier.’ The great thing is that she actually means it.”
All of our team members are dedicated to maintaining the highest standard of client support. You can rest assured that whoever your account manager is, you’ll receive the same degree of attention and service that Sunni provided for Sean Damico at Dyer Vision Center.
There When You Need Us
When you partner with AMS, you can be confident that we’ll be there to help when you need us. We’re here to make your life easier and help your optometry practice be as efficient and profitable as possible. That means you won’t spend time waiting around for an anonymous customer service agent to get back to you when you have a question or an issue.
Pointing out how accessible and responsive our team members are, Damico says:
“Sunni is always there to offer advice and readily available for suggestions or input and truly makes me feel like I am her only customer. I don’t know how that is even possible, but I see Sunni as AMS, and she is a direct reflection on my impression of your organization as a whole, and that is a very good thing for AMS in this case.
I really feel that she should be commended for superior performance and attitude, which makes for not just great customer service, but customer loyalty, which is rare these days.”
Solutions that Serve You
Our team members are experts in medical billing, revenue cycle management, and compliance (among other things). We can identify services that will benefit your optometry practice. And we won’t try to upsell you. Your AMS partner will only suggest services and solutions that will make a positive impact on your practice.
For example, one team member suggested an additional service to Dyer Vision Center that ended up reducing the number of write-offs they had.
“Recently, Sunni offered to take a look at our insurance aging for an additional fee, but I was happy to receive the help. To my surprise, very little had to be written off, and then today, I looked at my insurance aging report to get an idea of how well she was doing. I was more than a little shocked at what she could do in just 48 days.
I am thankful for her and what she does for our organization, and more so that she is making me look like an absolute genius for hiring AMS in this short period of time. Please hold on to her as long as you can because she is the reason we will continue to do business with AMS.”
The Bottom Line
When choosing a partner for billing services, it comes down to results. Fantastic client service is great, but the goal is to improve your practice’s efficiency and profitability. You can be confident that we’ll help you meet that goal.
On Applied Medical Systems’ positive impact on Dyer Vision Center’s billing process, Damico says:
“I am spending less money and less time on my billing, and receiving a value that far surpasses anything I expected.
Just to clarify, although much of this could be construed as a subjective opinion that is biased to my extreme unhappiness with my previous billing company, the numbers speak the truth without question.”
Contact Applied Medical Systems
If you’re ready to stop stressing over things outside of patient care, then contact Applied Medical Systems and so we can help you get started with outsourcing your medical billing services.