Purpose:
To analyze your front end practices with regards to efficiency, compliance, and profitability and provide a framework and support to implement all recommended improvements.
Areas of focus (includes but is not limited to):
PROCESS IMPROVEMENT
We analyze your Front desk’s daily tasks, from information capture and patient communication to proper revenue collection and end-of-day reporting.
We review your Billing Coordinator processes, from claims review and denial management to insurance AR analysis and patient receivables management.
Our goal is to identify processes and knowledge gaps, then work to create more efficient and profitable departments.
COMPLIANCE
We perform a medical record and coding audit, then advise your providers, scribes, and coders regarding 2022 coding and compliance guidelines and how to optimize reimbursements legally. We also review documentation and communication processes in light of HIPAA and financial compliance measures such as patient waivers.
Our goal is to both minimize outlier and red-flag coding and to create air-tight documentation for when your regular audits do come.
Services Included in this package:
- Initial interview with office manager, key staff
- Front desk analysis
- Initial billing analysis
- Coding/medical records audit
- Meeting to discuss results, create gameplan
- Detailed training per department that includes:
- Workflows for each department as well as interdepartmental patient flow
- Checks and balances on all billing processes
- Clearly defining roles
- Reference guide
- Training guides
- Customized cheat sheets
- Mid month check in to each department
- 45 day check in with all departments, further one-on-one training as needed
- Email support on demand
- 90 day comprehensive audit
- Meet to discuss results, complete the package.
For more information, please contact: